Refund policy

RETURN & REFUND POLICY

ARINZE LLC
Last Updated: July 19, 2026

State notices & FTC refunds: Our full return policy is linked in the site footer and at checkout before payment. California customers: a printable copy is available on request at info@arinze.store (Cal. Civ. Code Section 1723). New York customers: this policy is accessible by hyperlink prior to checkout (N.Y. Gen. Bus. Law Section 218-a). If an order is cancelled because we cannot ship within the promised timeframe, we will issue a full refund to your original payment method promptly and automatically (FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435).

1. Our Commitment

At ARINZE, we are dedicated to delivering high-quality, culturally inspired pieces and a smooth, transparent shopping experience. This policy explains how returns, refunds, and exchanges are handled fairly for both you and ARINZE LLC. It forms part of, and should be read together with, our Terms of Service.

2. Return Eligibility

You may request a return within 30 days of delivery (as confirmed by the carrier). To qualify, items must be:

  • Unused, unworn, and unwashed;
  • Free of odors, stains, makeup, or any signs of wear;
  • In their original packaging with all tags, labels, and accessories intact;
  • Accompanied by proof of purchase (order number or receipt).

We reserve the right to decline returns that do not meet these conditions or to reduce a refund to reflect any diminished value of an item handled beyond what is necessary to inspect it.

3. Non-Returnable Items

The following are final sale and cannot be returned unless they arrive defective or incorrect:

  • Opened beauty, skincare, or personal-care products;
  • Intimate apparel, earrings for pierced ears, and other items restricted for hygiene or sanitary reasons;
  • Custom-made, personalized, or made-to-order items;
  • Perishable goods;
  • Clearance and final-sale items;
  • Gift cards.

4. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery at info@arinze.store with the subject line “Issue with Order #XXXX,” and include your order number, a description of the issue, and clear photos of the packaging and the product. Depending on availability, we will replace the item, issue a full refund, or provide store credit, and we will cover any return shipping required for our error.

5. Exchanges

We accept exchanges for a different size, color, or style, subject to inventory. If your preferred item is unavailable, we will offer a refund, store credit, or a comparable alternative.

6. How to Start a Return

Email us at info@arinze.store with the subject line “Return Request – Order #XXXX” and include your full name, order number, the item(s) you wish to return, and the reason for the return. We will respond with either a prepaid return label (where available) or instructions for trackable return shipping.

7. Return Shipping

Unless an item is defective, incorrect, or the result of our error, you are responsible for return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable method, as we cannot process a refund for a return we do not receive.

8. Refunds

Once we receive and inspect your return, we will notify you of approval. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card issuer may require additional time to post the credit. Original shipping costs are refunded only where the return results from our error.

9. Late or Missing Refunds

If you have not received an approved refund after 10 business days, please first check with your bank or card issuer, as processing times vary. If you still need help, contact us at info@arinze.store.

10. Order Cancellations

You may request to cancel an order before it ships by emailing info@arinze.store as soon as possible. Once an order has shipped, it is handled under the return process above.

11. International Returns

International customers are responsible for return shipping costs and any customs duties or taxes on returned items. Refunds do not include original duties, taxes, or shipping charges except where an item is defective or incorrect.

12. Contact Us

ARINZE LLC
30 N Gould St Ste N
Sheridan, WY 82801
info@arinze.store
+1 929-528-3811